Frequently Asked Questions

FAQ

Do you accept other forms of donations (food, clothes, etc)?

We only ship medical aid.  We do not currently accept other forms of donations. The most efficient way to help is to donate to our page or by ordering items from the Amazon List.

I want to drop off my donation! What is the address?

Dear friends, unfortunately we can’t accept supplies/clothes/food items donations and drop offs

Space on the planes to Ukraine and in local warehouses is extremely limited, and we have to give priority to critical medical supplies from our Amazon list and medications bought with your kind monetary donations. 

We appreciate your enormous support and urge you to donate these supplies to local refugee organizations and homeless shelters.

If you are a medical supplier and/or can donate LARGE quantities of medical supplies, please Contact US and select "I represent an organization"

What other forms of payments do you accept? 

Please use our Donations page to learn more about the forms of payments.

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I’m a Business owner/institution. How can I donate to your fundraiser?

Please use our Donations page or Contact US and select "I represent an organization"

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I’m a Business owner/institution/ I work in Public Sector. How can I help besides donation (logistics, volunteering, etc)?

We are currently looking for logistics partners, and if you have direct contact with executives in such companies as UPS, Fedex, Red Cross, any airlines:
Please Contact US and select "I represent an organization"

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How do you deliver aid to Ukraine?

We work with UPS to ship supplies to Europe. Then, our partners in Poland and Romania make sure the backpacks and everything else we send make it through the border and head to the point of destination. In Ukraine, our brave local volunteers make sure that the supplies reach the people who need them. 

What are your partnering organizations? 

We work with a number of trusted partner organizations based in Ukraine, the United States, and Europe. We have partnered with Razom, United Help, Nova Ukraine and this list is growing. In addition, we have a network of local Sunflower of Peace Ambassadors helping us with missions on the ground.

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​We are a volunteer organization from Europe, how can we help?

If you have the capacity to collect and ship medical aid and other first need supplies donated please Contact US and select "I represent an organization"

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I’m an individual in the US who wants to volunteer and help. 

Please fill out the Google Form 

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I want to volunteer in neighboring countries (Poland, Romania, Moldova, etc). How can I help? 

We are currently looking for local volunteers in the US.

However, we encourage you to look for Ukrainian organizations in your region that provide help and support to Ukraine.

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​What happens to donations in the event of a ceasefire?

In the case of a ceasefire, donations will continue to be used to support Ukrainians in need by delivering humanitarian and first aid and helping rebuild the country. 

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I’m located in the EU. Why am I notified of a 50€ donation limit when attempting to donate? 

The European Law limits donations for accounts without a verified ID to 50€ per single transaction and 150€ over a 31-day period.

Please check Facebook Help Topic for additional information.

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I am having issues with ordering from the Amazon Wish List. 

The Amazon list is being updated regularly.

We are receiving large volumes of orders placed on Amazon which sometimes causes system delays. Please try again in a few minutes.